Navigating Difficult Conversations

    Friday, February 27, 2026 at 12:30 PM until 1:30 PMCentral Standard Time UTC -06:00

    Description
    Difficult conversations are an inevitable part of professional life. Whether they involve addressing performance concerns, navigating interpersonal tension, or delivering unwelcome feedback, these moments can feel uncomfortable—but they are also essential opportunities for growth, clarity, and stronger working relationships.
    This workshop explores what makes a conversation “difficult” and why avoiding these moments often leads to bigger challenges down the line. Participants will learn the value of approaching tough discussions with intention, empathy, and structure. We’ll examine how effective management of difficult conversations supports psychological safety, team cohesion, and overall organizational health.

    Learning Outcomes
    By the end of this workshop, participants will be able to:
    • Identify what makes a conversation “difficult” and the common emotional and interpersonal dynamics involved.
    • Articulate why timely, honest dialogue strengthens trust, accountability, and team culture.
    • Describe the risks and long‑term consequences of avoiding or mishandling tough discussions.
    • Apply structured communication techniques to prepare for, initiate, and guide challenging conversations with clarity and empathy.
    • Differentiate between the key types of workplace conflicts, their early warning signs and the impact on team performance.
    • Reflect on personal communication habits and identify opportunities for growth.
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